Shipping & Returns

We want your BellaSublime pieces to reach you quickly and in perfect condition, and we want returns to feel just as easy. Here is everything you need to know about shipping across Canada and how to make a return or exchange.

Shipping

Processing time

Orders are carefully packed and shipped within 1–2 business days. Business days are Monday to Friday, excluding statutory holidays. Orders placed on weekends or holidays are processed the next business day.

Where we ship

We ship Canada-wide. All prices and payments are in Canadian dollars (CAD).

Shipping options & rates

• Flat-rate shipping: $12 CAD on any order.
• Free shipping: complimentary on orders over $150 CAD, applied automatically at checkout.
• Local pickup: free, and available to select at checkout. We will email you when your order is ready to collect.

Carriers & delivery estimates

We ship with trusted Canadian carriers such as Canada Post. Delivery times begin once your order leaves us and are estimates, not guarantees. Typical transit times after dispatch:

• Ontario & Québec: 2–5 business days
• Atlantic provinces & the Prairies: 4–8 business days
• British Columbia: 4–8 business days
• Northern & remote communities (Yukon, Northwest Territories, Nunavut): 7–14 business days

Weather, peak seasons, and carrier delays can occasionally extend these estimates.

Tracking

Once your order ships, we will email you a confirmation with a tracking number so you can follow your parcel to your door.

Address accuracy

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has shipped, and we cannot be responsible for orders sent to an incorrect or incomplete address provided at checkout. If you spot a mistake, email us right away at hello@bellasublime.ca and we will do our best to help before dispatch.

Undeliverable or returned parcels

If a parcel is returned to us as undeliverable — for example, due to an incorrect address or an unclaimed package — we will contact you to arrange redelivery. Redelivery may require a new shipping charge. If you prefer a refund instead, we will refund the item cost, less the original shipping fee.

Returns & Exchanges

Return window

We accept returns within 14 days of delivery. To be eligible, please start your return within this window.

Condition

Returned items must be:

• Unworn and unwashed
• Free of marks, scents, and signs of wear
• In their original condition with all tags still attached

Non-returnable items

• Final sale and clearance items
• Intimate items, for hygiene reasons
• Gift cards

Items marked final sale at the time of purchase cannot be returned or exchanged.

How to start a return

Email us at hello@bellasublime.ca with your order number and let us know which item(s) you would like to return. We will reply with simple return instructions and the return address.

Who pays for return shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a tracked service, as we cannot process a refund for a return we do not receive.

Refunds

Once your return arrives and passes inspection, we will refund your original payment method. Please allow 5–10 business days after we receive the item for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable. Card payments are handled securely by Stripe, and your card details are never stored by BellaSublime.

Exchanges

Happy to help you find the right size or style. Email hello@bellasublime.ca with your order number and the piece you would like instead. Exchanges are subject to availability; if your preferred item is unavailable, we will arrange a refund.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at hello@bellasublime.ca. Include your order number and a photo of the issue. We will make it right with a replacement or full refund, and we will cover any return shipping.

Questions

We are here to help. Reach us anytime at hello@bellasublime.ca.