FAQ

Each product page lists estimated measurements for that specific style, so you can compare them to a garment you already own and love. Because our pieces come from different makers, sizing can vary slightly from one style to the next, so we recommend checking the measurements on every item rather than assuming one size fits all.

If you're between sizes, we suggest sizing up, especially for structured pieces like coats and coordinated sets that look best with a little ease. Still unsure? Email us at hello@bellasublime.ca with your measurements and we'll point you to the best fit.

We photograph every piece as faithfully as we can, in natural light with minimal editing. That said, screens vary, so colours may appear slightly different depending on your device and lighting. Deep tones like navy, charcoal, and burgundy are the most likely to shift on screen.

Our product descriptions always list the fabric content and note the feel and weight of each piece so you know what to expect in hand. If a specific shade or texture matters to you, reach out before ordering and we'll describe it honestly.

We ship Canada-wide. Shipping is a flat $12 CAD, and it's free on orders over $150 CAD. Rates and free-shipping thresholds are calculated automatically at checkout, so you'll always see the total before you pay.

Orders are processed and shipped within 1–2 business days. Once your parcel is on its way, delivery time depends on your location and the carrier, typically a few business days within Canada. Orders placed on weekends or holidays begin processing the next business day.

Yes. Local pickup is available and free of charge. Select the pickup option at checkout, and we'll email you when your order is ready along with the pickup details. It's a lovely way to skip shipping entirely if you're nearby.

As soon as your order ships, we'll email you a confirmation with a tracking number and a link so you can follow your parcel to your door. If you haven't received tracking within a couple of business days of ordering, check your spam folder first, then email us at hello@bellasublime.ca and we'll look into it right away.

All prices and payments are in Canadian dollars (CAD). Checkout is handled securely by Stripe, a trusted global payment provider, which accepts major credit and debit cards.

Your card details are entered directly with Stripe and processed on their secure, encrypted platform. BellaSublime never sees or stores your full card number, so you can shop with confidence.

We offer a 14-day return window from the day your order is delivered. To be eligible, items must be unworn, in their original condition, and with all original tags still attached. Refunds are issued to your original payment method.

Email us at hello@bellasublime.ca within 14 days of delivery with your order number and let us know whether you'd like a refund or an exchange. We'll reply with simple return instructions.

Prefer a different size or colour? Exchanges are available, subject to availability. Just tell us what you'd like instead and we'll help arrange it.

Once we receive and inspect your returned item, we'll process your refund to your original payment method. Please allow a few business days on our end, plus a little extra time for your bank or card provider to post the credit to your account. We'll email you as soon as your refund is on its way.

We're sorry, that's not the BellaSublime standard. Please email hello@bellasublime.ca within 14 days of delivery with your order number and a photo of the item. We'll make it right promptly with a replacement or a full refund, including any shipping involved. You won't be out of pocket for our mistake.

At this time we ship within Canada only. We hope to expand in the future. If you're outside Canada and have your heart set on a piece, email us at hello@bellasublime.ca, we'll do our best to look into an exception where we can.

We'd love to hear from you. Email us anytime at hello@bellasublime.ca and we'll get back to you as quickly as we can, usually within one business day. For anything sent by post, our mailing address is available on request.